Hi All,
If I have an IVR application connected to a Nortel Meridian via T1, FXS, how can I perform "blind transfers?"
Currently, the IVR application is tromboning calls, but I'd like to use another technique, if possible.
On other switches, I'm able to have the IVR dial *29,[destination phone number],*29, and the the switch will take control of the call from there, freeing up the line. I'd like to do the same with the Meridian.
I'm an IVR guy, and the IT dept has a 3rd party maintaining the switch.
Is there anything in particular I should be asking for? Do most Meridian switches have this functionality available?
Thanks for your help,
Eric