I Am still experiencing extremely sad download speeds during peak times even though I have cut down on my internet usage? I had a look in the terms and it dose say if you download a lot during peak time that you will reduce the download speed to a min of 250kbps- I would be fine with that during peak times but the connection dies down to 19kbps and then bounces my connection dead so I totally lose internet connection this happens the other day 172 times as shown in the logs. I am totally unsatisfied with the current level of service as this is worse that I could get with a modem and very often consides with the times I work.
I have written several times with regards these issues and would hope to get some reply as to how you can resolve this issue. I feel that if you are unable to supply the service that was sold to me that you should come up with an alternative as I feel that you are selling a product that is not up to the demands of the modern p.c user.
Kind Regards