Over the weekend I decided to take advantage of the $14.95/month DSL offer that SBC is making. I went to their web site, spent 15 minutes filling out all the forms, and clicked the final "submit" button... And was rewarded with a page saying "we are unable to process online orders at this time. Please call ." Gee, since the $14.95 price is ONLY for orders placed online, what would I pay if I placed my order via the 800 number? $50/month?[rant] YOU INCOMPETENT FUCKS! WHY THE HELL COULDN'T YOU TELL ME *BEFORE* I SPENT ALL THAT TIME FILLING OUT YOUR FUCKING FORMS INSTEAD OF MAKING ME WASTE MY TIME?!?!?!?! FUCKING ASSHOLES!!!! [/rant]
This mirrors my experience with Cingular's customer service. I spent several minutes wading through their Voice Mail Jail, only to be transferred to a recording that told me their office was closed. I guess the same MORONS design the IT systems at every company that SBC owns. They must work cheap or something... :rolleyes:
Bottom line, I've decided to pass on SBC/Yahoo! DSL. If they can't even run a simple web site, I have ZERO confidence that they can properly run an ISP NOC.