They simply told me thea' it's not avaiable. At the 4th call, she said it's available but only a slow speed and then later changed the story and said the only way to find out is p;ace the order. At the 5th call, I was told that it's available and so when I called the broadband national that gives abetter rate and alos a free router + $25 cash back, I was told the same line and when I aske dher to talk to AT&T and solve this issue between them, I was connected to AT&T people and eventaully was told that I could only place order with AT&T directly I said "Nonsense and sked for the spervisor to home I asked a number and name to give to the 3rd party vendor but he wouldn't. "
I called the braodband national one more time and told them they need to sort that out wiht At&T and found out that their server is down.
In summary, there were people from AT&T incompetently giving me wrong info as well as th broadband side's.
I don't want to give my business to AT&T anymore and am trying to see whether I can change my land line service to verizon. The, I will place DSL with Verizon or someone else.
I called redshift once after I was told repeatedly by AT&T that it wasn't avaialble depite my givign them info on my brother's old account. He said that because my phoen service wa s*ported*, thye wouldn't be able to place DSL order but if i geta new line and number, they could. I asked what is "ported"? He siad I transferred the phone service from a previous residential place but I couldn't transferred the old number and was given a new number when moved here.
Finanlly, AT&T is giving me the same deal as their online order (Ic ouldn't place onlien order) . The sale perosn was realy nice too. Unbelievable. I did talk to a manager and told him that I was about to give the business to someone else when I trred one last time.
You're in the wrong newsgroup. This is about wireless internet. No wires allowed.
How far away from the CO or RT are you located? If more than
12,000ft, it'a crap shoot with the new conservative at&t. They used to provision DSL out to 18,000ft, but discovered that almost all their problems and complains were from these outlying customers. So, they just cut their odds and let their former partners deal with the longer loop lengths.
Got a pair gain or DACS box? If so, you lose:
Got an ISDN line? Won't work.
Got phone service from a non-at&t provider? Get your DSL service from them as at&t won't supply DSL for these. Note that this might change as a result of the latest monopoly rebuilding agreement.
Did you just move in? This causes problems releasing the line from the previous user. This is especially true if the previous user had DSL. It takes about 2-3 weeks after the disconnect order.
Has the line been previously rejected for DSL service? This is rare but I've run into it. The previous owner complained and complained about the service. Then, he moved. The line was listed as some kind of "problem" line and at&t refused to provision it.
Do you have a VoIP phone line with perhaps a cable modem? One of my customers was getting their phone service from the apartment building owner. He also provided internet service for the building, but the tenant decided it was overpriced. So, she called at&t and tried to order DSL on her VoIP phone line. Nice try.
OSP (Outside Plant) magazine and an editorial about the problems of offering service all the way out to the distance the technology will support (SBC used the 1500 ft and Verizon used 15,500 ft numbers). The article discussed unreliability when going all the way out. This might be part of why they prequalify the line with a truck roll before the due date.