integrating PBX with application

im developing an application that communicate with PBX using the PBX Log. so need some help regarding this.

1) any link to get different PBX models and their bands

2) is there any international standards/format for PBX log file

2) how can i add different PBX models to choose from. is ther any API available

pls help

------------------------------------- Binil

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However I've never seen a PBX that came with a band. Usually only some bells and whistles.


By writing the code to select one of the models _your_ application supports.


Recommend your company hire a professional who knows what they're doing in this area.

Reply to
Robert Bonomi

Short answer : NO.

This is proprietary hell. You need explicit documentation for the PABX and the correct software version you are using.

The only solution I can think of that works out is some third party controller. They cost $$$$$$. MANY $$$$$.

-- mrr .. bearer of bad news

Reply to
Morten Reistad

As others correctly pointed out, PBXes in general, call logging included, are a proprietary hell. They've managed to avoid standardization for so many years, every manufacturer fighting tooth and nail to be able to sell their proprietary hardware to old clients (Customer Retention 101).

That said tho, I think you may be better off if you get some terminology straight and then start a more precise Google searching armed with proper terms.

PBX logs can be called CDR (call detail record) or SMDR (station message detail recording). As an Avaya guy I used to deal with formats such as

59 Character Expanded INT ISDN LSU .. and the most fun of all: .. Unformatted

This is by no means an exhaustive list, you will *definitely* encounter more, and I would presume that different manufacturers may be calling the very same format by different names, too (just to stay on the safe proprietary side - see Customer Retention 101)

I sort of vaguely remember that some of the formats have their own Wikipedia entries, so not all is lost here. You may be able to find enough useful info to start your project from just some free internet resources.

The way to extract that data from the PBX can range from catching output of an RS232 port to TCP or UDP data stream, to opening a certain file from a certain location on a PC that's connected to PBX in a magical proprietary way :) I am certainly not aware of one standard API (no standards allowed here - see Customer Retention 101) for log extraction.

Good luck!

------------------------------------- Best Regards, Dmitri Abaimov, RCDD

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