By STEPHANIE ZIMMERMANN May 7, 2013
Dear ABC News Fixer: We signed a two-year contract with Verizon Wireless in July 2011 when we got two iPhones. We got an unlimited data plan.
Last year, while updating her phone, my wife lost her contacts. Verizon advised us to bring the iPhone and her old phone (which still had the contacts) to any Verizon store and they'd be able to help.
She took both phones to the store on March 30, 2012. The employee worked on them, then said the problem was fixed.