Arizona customer says she's still waiting for Verizon rebate [telecom]

MESA, Ariz. -- Pam Tidwell works in real estate, so having a phone is crucial to business. And when the new iPhone 6 came out, Pam thought it was the perfect time to upgrade.

"I was really lucky," Tidwell told 3 On Your Side. "I didn't have to stand in line, I didn't have to wait. People were like, 'Oh my God, you got it on the day it came out?' I'm like, 'I don't know, I got lucky.' "

Tidwell said she upgraded to the new iPhone 6 at a Valley Verizon store. Her biggest incentive was an online promotion offering a $200 rebate.

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