Verizon glitch let unlimited data customers upgrade phones [telecom]

Carrier says it has fixed software issue that allowed some customers to upgrade to a subsidized device and retain their grandfathered data plans.

by Steven Musil September 30, 2013 5:16 PM PDT

Verizon Wireless on Monday blamed a software glitch for allowing customers to upgrade to a subsidized handset while keeping their grandfathered unlimited data plans, despite a year-old policy change prohibiting that arrangement.

Verizon last year killed off its unlimited data offering, instead opting for a tiered pricing model and family data plans that offer customers a bucket of data. Customers already on the plan could keep it unless they upgraded to a new phone and chose the subsidized price, at which time they would be forced to give up their unlimited data for a capped plan.

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