I had SBC/Yahoo DSL for $27/mo. The way they did it was to bill me $49/mo or something like that, with a "promotional credit". After a year, my bill suddenly jumped -- the rate didn't "change", but that promo credit went away.
So I called up and asked what I had to do to get the promo rate for another year. I couldn't, they said -- that promotion was for new customers only, and only if they signed up online.
So, I went online and signed up as a "new" customer on my second phone line :-) Got the promo rate for another year, and as soon as it was up and running I canceled the old one. I only had one month without the promo discount. Of course the new account included a starter kit with a set of filters, new Cisco router, etc. Since I already had all that stuff I sold the second kit on eBay for almost $100.
This year they were a bit smarter: They sent me an email that basically said "Click here to extend for a year at your existing rate" and so I did that. I suppose I could have "churned" again, back to the first line, and gotten another starter kit to sell on eBay ...
Gordon S. HlavenkaTragically, as many as 9625 out of every 10,000 individuals may be neurotypical