Re: Best Way to Answer a Business Phone?

I've made it my policy that if I'm waiting in line to be served and

> the sales clerk thinks it's *more* important to take a telephone > interruption than to serve me I'll put down my purchase and walk out > of that store. Telephone customers do not have any more clout than > customers who are in front of you.

This is why the phone at my wife's chocolate shop has an answering machine that picks up after 2 rings and gives the hours and a chance to leave a message. I made it a point to instruct employees that the phone is *not* to be answered if they are already dealing with a live customer.

More than half the time the caller just wants to know how late the shop is open, so that's in the greeting.

Bill Ranck Blacksburg, Va.

Reply to
ranck
Loading thread data ...

Cabling-Design.com Forums website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.