Many companies today answer their phone with a long winded answer.
> As a customer, I find it annoying and distracting. Which do you > think is best?
> a) "Jones & Co."
> b) "Good morning, Jones & Co."
> c) "Thank you for calling Jones & Co, this is John Smith speaking,
> how may I direct your call?"
> d) "Thank you for calling Jones & Co, this is John Smith speaking,
> how may I give you the best customer service ever today?"
> While waiting in line at the video store, the clerk had to answer
> the phone with D. To me, that was a waste of time, especially when
> other customers are waiting.
[public replies, please]
I concur with the group that D is totally smarmy. The one you missed that annoys me the most is answering the phone with a question.
"Thanks for calling the help(less) line, this is Fred. May I have your account number ?"
If you give them a number they'll respond with the other 10 data fields on their computer screen then finally ask, "How can I help you?".
Then there's the "Green, Pink, Yellow" variation. "The phone goes
*Green, Green, Green* ... so I *Pink" up the handset and say ... *Yellow* this is Mujibar!!Pete Romfh, Telecom Geek & Amateur Gourmet.
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