Many companies today answer their phone with a long winded answer.
> As a customer, I find it annoying and distracting. Which do you think is > best?
> a) "Jones & Co."
Too short. There is no preamble that the caller can recognize to clue them in that the company name is coming. I often have to ask the person to repeat the company name in this circumstance.
b) "Good morning, Jones & Co."
B, for most individuals, is the most appropriate.
c) "Thank you for calling Jones & Co, this is John Smith speaking,
how I direct your call?"
Appropriate for a receptionist, not for the general worker.
d) "Thank you for calling Jones & Co, this is John Smith speaking, how
> may I give you the best customer service ever today?"
Gag me.
While waiting in line at the video store, the clerk had to answer the
> phone with D. To me, that was a waste of time, especially when other
> customers are waiting.
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