Many companies today answer their phone with a long winded answer. As
> a customer, I find it annoying and distracting. Which do you think is > best?
> a) "Jones & Co."
> b) "Good morning, Jones & Co."
Taking into account the aging population, not to mention younger people with hearing loss from loud music, a) is too short. People hard of hearing need a few words to accommodate to the the speaker's voice and a little redundancy to make sure that what they think they heard is what they heard. So b) is much better.
c) "Thank you for calling Jones & Co, this is John Smith speaking, how
> may I direct your call?"
Meets the criteria for the hard of hearing but a bit silly to thank me for calling til they know what I have to say. And I don't need John's name if he's just going to pass me on to another number.
d) "Thank you for calling Jones & Co, this is John Smith speaking, how
> may I give you the best customer service ever today?"
Gak. Hang up now. Call somebody else.
Mike Spencer Nova Scotia, Canada