No net for a week - and a tepid apology [telecom]

By Miller Hudson

As department stores began to compete with catalog purchasing at the start of the 20th century, early entrants coined the phrase, "The customer is always right." You may not be able to order a kit home delivered by rail from Sears and Roebuck today, flat-packed much like IKEA furniture, and then assemble it on your own lot. Recently, one of these Craftsman style houses, which originally cost less than $500, sold for more than a million in southern California.

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