ST. PAUL - The Minnesota Department of Public Safety Emergency Commun- ication Networks division (DPS-ECN) is in contact with the state's contracted 911 service provider, CenturyLink, to determine the cause behind a multi-state 911 outage on Sept. 28.
According to CenturyLink's preliminary review, 135 calls to 24 Minnesota public safety answering points (PSAPs) failed to be routed during the
48-minute disruption. In its own preliminary review, DPS-ECN believes the outage was longer and that a number of 911 calls that failed to be routed were not included in the list.