FCC closes Verizon E-911 outage investigation [telecom]

By the Chief, Enforcement Bureau:

  1. The Enforcement Bureau of the Federal Communications Commission has entered into a Consent Decree to resolve its investigation into a service-wide network outage experienced by Cellco Partnership d/b/a Verizon Wireless (Verizon) in May 2020 that resulted in failed calls to 911. Congress has made emergency communication services a national priority, and the Commission has repeatedly emphasized that robust and reliable 911 service must be available nationwide. It is therefore incumbent upon the Commission to ensure that telecommunications carriers provide reliable 911 service at all times. To settle this matter, Verizon will implement a compliance plan and pay a 4,000 civil penalty.

  1. After reviewing the terms of the Consent Decree and evaluating the facts before us, we find that the public interest would be served by adopting the Consent Decree and terminating the referenced investigation regarding Verizon's compliance with sections 9.4 and 9.10(b) of the Commission's rules.1

  2. In the absence of material new evidence relating to this matter, we do not set for hearing the question of Verizon's basic qualifications to hold or obtain any Commission license or authorization.2

  1. Accordingly, IT IS ORDERED that, pursuant to section 4(i) of the Act3 and the authority delegated by sections 0.111 and 0.311 of the Commission's rules,4 the attached Consent Decree IS ADOPTED and its terms incorporated by reference.

  2. IT IS FURTHER ORDERED that the above-captioned matter IS TERMINATED in accordance with the terms of the attached Consent Decree.

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Bill Horne
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