How Wireless Providers Are Quietly Screwing Over Some Customers [telecom]

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By Rhett Jones

In April, Verizon will begin charging its customers a surprisingly high fee if they intend to pay their monthly bill over the phone with a representative. It's an overlooked practice that's spreading among big telecoms and provides huge profit potential while eliminating needs for human personnel. All the while, those who likely can least afford it pay the price.