By Iain Morris
America's oldest provider of telecom services continued its zero-touch mission with the quiet elimination of another 2,500 jobs between July and September. AT&T typically ejects tens of thousands of employees annually, and so the latest figure is easy to miss, accounting for just 1.5% of AT&T's 172,400-strong workforce at the end of June.
It represents the continuation of a long-running trend, nevertheless. At some point in the not-too-dim-and-distant future, the human element of AT&T will be its shareholders, its customers and CEO John Stankey or his successor, leaving artificial intelligence to run the network, fix the boxes, sell the phones and fetch the sole remaining employee a morning latte.
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