Phone service provider has hundreds of complaints, mostly on internet service.
By Mike Hughlett
Frontier Communications in 2017 fell short of state standards for fixing phone service outages within 24 hours, as well as the response time for customers calling with complaints, an attorney with the Minnesota Department of Commerce said.
After hearing Thursday from state and company officials and reviewing a deluge of customer complaints about Frontier's phone and internet service, the Minnesota Public Utilities Commission (PUC) ordered Commerce to do a formal investigation of the telecommunications company's compliance with state customer service regulations.
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