Anyone know how I can get AT&T to cancel long distance service to my home number? We moved our home number to Vonage from Qwest with AT&T long distance service.
Qwest cancelled the service promptly and even gave us a refund. AT&T refuses to cancel the long distance service. They maintain the cancellation must be done through Qwest. Qwest says the notification has been sent to AT&T. A Qwest representative said she had heard of several instances where AT&T will not cancel long distance service of numbers moved over to VOIP.
Any ideas?
Thanks.
[TELECOM Digest Editor's Note: Is this a situation where AT&T is charging you some monthly fee for 'handling' your account? If not, and you are just billed for calls you actually make then it does not matter. Just ignore it; let them call you a 'customer' if they wish, since there are no calls being made via AT&T, the account will always have a zero balance. Now if AT&T is charging some sort of monthly fee, then a letter sent registered to the company should help. For example, one side of SBC _still_ persists in referring to me as a 'customer' while another part of the company is trying to win me back (with all sorts of outrageous deals these days, free service, etc). PAT]