I am currently using an in-house IVR put together with tape and glue. I would rather use something that did not require hardware on our end and my maintenance. We use Vonage phones and they work well as we can blind transfer between them. However we drop one call out of 20 which is a pain.
What I want to know is how sophisticated is the IVR on the virtual office. I need to basically be able to have some one choose between support, sales or a name directory and then do a call hunt on support or sales.
That's can we do it and do it reliably?
Regards,
Chas