BBB published pattern of complaints re: Centurylink [telecom]

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BBB (Better BUsiness Bureau) files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around service issues, customer service issues, billing issues and sales issues. Regarding service issues, consumers allege their service speed is inconsistent or slower than what they signed up for and outages are not repaired in a timely manner. Additionally, consumers allege the business fails to cancel their account or services when requested. Similarly, consumers allege that they are billed at a higher rate than initially quoted or that their bill increases without warning. Lastly, some consumers allege that they are told service is available in their area, but after signing up the available speed is considerably lower, or no service is available at all.