ATT dabbled in the creditcard market in ~1990 era, but then sold out to Citibank.
As part of that sellout, charter members got guaranteed free calling privileges. It's 30 min. per month. I've used mine for time to time, when traveling. I did so in December.
But last night I went to use it, only to be told I had zero balance. 60+ minutes of chatting to ATTm, Citibank, ATT again, Citybank again..... a helpful Citibank rep in Kentucky finally found an account rep who stated...
The 30 min privilige was discontinued...last August.
The thing is, I used it in December.
Has anyone else had an issue with their calling privs?
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D
David Platt
I'm pretty sure I used it at the end of January, to call a friend for a ride from the airport, and it worked just fine.
I do recall that the "charter member" agreement specified "no annual fee, forever"... and I imagine that this might be enforceable. I can't recall whether the 30-minutes-per-month of free calling was a "guaranteed forever", or a "charter member benefit" which is subject to change over time according to the usual "customer membership agreement" terms.
T
tlvp
Ah...yup! First, back when they initially offered the 30 minutes AND few free DA lookups, my card, though registered for that program, *wasn't* registered for it -- or rather, had rights to 0 minutes/month and 0 DA lookups/month.
Many calls to CS later, citibank shipped a new card (same account number) with cover material indicating I now had 30 min/mo of (domestic) calling and a few free DA lookups/mo as well.
BUT: the rebate scheme that the "old" card had benefited from before (something like 1% of charges for utilities, 5% of charges for at&t services (phone-line, ISP)) had gotten canceled for the "new" card.
Many calls to CS later in my attempts to rectify that mis-step, citibank shipped another new card (same account number still) with cover material indicating I now had some gimmicky Thank You Points membership that would reward me for my purchases using the card. But in fact no such rewards ever seemed to get posted to my Thank You acct.
I gave up using the card except for a very rare occasional, phone-card use.
And then, a few months ago, I got USPS mail from the card issuer (at&t? citibank?) informing me that my card (not expiring until 2015 sometime) had been canceled/rescinded and was no longer valid. No grounds given.
My thoughts? "Good riddance to lying rubbish." :-) . Cheers, -- tlvp
J
Julian Thomas
and when I discovered that accessing my ATT account required using Internet Exploder, I cancelled.
jt
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