Problem With ADT System - Need Advice - Cabling-Design.com Forums

aworkinprogress2112 · 2006-12-24T14:47:22+00:00

I'm looking for some guidance on a problem I am having with my alarmsystem. Back in July ADT installed a Safewatch PRO 3000 in my home andI've been having false alarms ever since. The home is a threebedroom cape with PIRs and door contacts only; three door contacts onthe three first floor doors, two PIRs on the first floor which covertwo rooms each, and one PIR in the basement. The way the system wasinstalled/intended to be used is since there is protection on thebasement level and the first floor and I arm the system "Away" whenout during the day and at night because we sleep on the second floor.Since this system was installed I have had false alarms just about oncea month, but ALWAYS when we are away and ALWAYS from one of the firstfloor motion detectors. I am sure the false alarms are being caused byour two cats because we never have a false alarm at night which is whenthe friskier of the two cats is ALWAYS locked in a bathroom or else hewakes us up. In addition, none of the door contacts have ever alarmedand the one PIR they do not have access to in the basement has neverfalsed. ADT came out once and changed the two motions but the problemcontinued. They came out a second time and agreed the false alarms arebeing caused by the cats but can't seem to prevent these withoutchanging the system around. My argument though is that I paid for petimmune PIRs and was told they would not false alarm because of wherethey were being installed; far enough away from furniture where thecats could not climb. One time when they came out they tried"masking" the PIRs but said "an elephant could walk by them andnot set them off" so they didn't do so. The only option they'veprovided me with now is to change the PIRs to glassbreaks and to putcontacts on the windows which would cost an additional amount abovewhat I wanted to spend in the first place. I am going to use that as alast resort but I really want the system to work as installed so I amavoiding that route until I've...

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Robert L Bass 19 years ago

For a more exciting dish try serving in a sandwich with remoulade. One very good remoulade recipe follows:

2c mixed pickled vegetables: carrot, cauliflower, cornichon, onion, and celery root 4 tbs mayonnaise 2 tsp curry powder Salt and freshly ground black pepper to taste

Cracker likes this with road kill, especially on whole grain wheat bread.

All kidding aside this is a great way to serve wild game. It's popular with venison.

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Tommy 19 years ago

I prefer, to quote Woody H. from the cowboy way, "Knock off it's horns, wipe it's ass and throw it on a plate." Grilled Rare Beer

Nuff said.

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Roland 19 years ago

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Tommy 19 years ago

Thash whu ah sed.

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gregory.copher 11 years ago

Even though this is a very old post, I completely disagree with the attitud e of "ADT gets their money" and not care about the customer. Take another l ook at ADT today...we are our own now. I am a High Volume installer and my interest is my clients/customers. I do everything I can to make sure my cu stomer is happy with the install, as well as, If there needs to be adjustme nts. WE go to all ends to satisfy our customers. I can not speak for the Ca nadian region, I reside in Abilene, Texas, and I am a Remote install Tech. Our West Texas regional Office located in Lubbock, Texas are setting high goals in Customer service and we exceed them. We have high Ethics and conti nually train in our Customer service values. Our Managers perform "ride alo ngs" to Insure these goals are met. Consistently working to spread the Valu es to other regions. Please do not JUDGE the Company based on service you receive in YOUR regio n, as ADT IS a Great Company and they take care of both Customer and Employ ee to give our best and to be rated the best choice for the "piece of mind" people are looking for. "I AM ADT!"

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doug 11 years ago

I suspect that most people are looking for "peace of mind", not 'piece of mind".

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JoeRaisin 11 years ago

Even though this is a very old post, I completely disagree with the attitude of "ADT gets their money" and not care about the customer. Take another look at ADT today...we are our own now. I am a High Volume installer and my interest is my clients/customers. I do everything I can to make sure my customer is happy with the install, as well as, If there needs to be adjustments. WE go to all ends to satisfy our customers. I can not speak for the Canadian region, I reside in Abilene, Texas, and I am a Remote install Tech. Our West Texas regional Office located in Lubbock, Texas are setting high goals in Customer service and we exceed them. We have high Ethics and continually train in our Customer service values. Our Managers perform "ride alongs" to Insure these goals are met. Consistently working to spread the Values to other regions. Please do not JUDGE the Company based on service you receive in YOUR region, as ADT IS a Great Company and they take care of both Customer and Employee to give our best and to be rated the best choice for the "piece of mind" people are looking for. "I AM ADT!"

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As you pointed out, the company can vary from region to region and, like all companies, from tech to tech.

So in your region, we probably wouldn't be doing as many take overs.

And, as human beings, folks ARE going to judge based on the service they receive in their region - and for good reason. A stellar tech in Texas doesn't do much for your customers in Michigan who aren't quite as diligent as yourself.

As for the term "high volume installer" - well, that sounds awful. It brings to mind a lick-em, stick-em trunk slammer, which I am sure you are not. It's just the term - makes me think you're out there pushing several Lynx systems a day while using far more double sided tape than screws...

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