It appears that becoming a member of the BBB in each state gets you a good rating no matter how poorly your service is.
If you put all the Brinks complaints all in one basket, it would have generated an unsatisfactory rating.
Money talks.
The BBB is a f****ng joke.
Nomen Nescio
This was just from one office. Do the math people.
The BBB processed a total of 5 complaints about this company in the last 36 months, our standard reporting period.Of the total of 5 complaints closed in 36 months, 1 was closed in the last year. Billing or Collection Issues BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices. Resolved BBB Definition:
Resolved - The company resolved the complaint issues. 1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Delivery Issues BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise. Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution 1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. Customer Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service. BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff. Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution 2 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. Product Issues BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise. Resolved BBB Definition:
Resolved - The company resolved the complaint issues. 1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.