I have one of these (
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) and it seems to work really well except for people who use Vista/IE7 and FireFox. I have called Ademco (Honeywell) Video and they tell me they have never had a firmware update for it but I kinda find that hard to believe since these these things cost upward of $1,500 (my pocket still aches from it!). I've had this unit for about 3 yrs now. I was hoping some of you good people may have a 2nd opinion or possibly a 3rd party firmware that will update the viewer software. Thanks for any info provided.