Last week a customer that I had installed a system in his newly built house back in 2002 (5 Years ago) called and said he would like to get the system set up for monitoring. Said his wife is pregnant and they decided it would be good to start using the system now that the baby is on the way. He went on to say that they have not ever used the system since it was installed.
I had him arm the system and to trip the alarm just make sure things worked while he was on the phone. Just wanted to see if he remembered his code. He did and it didn't trip. Neither a door or a motion. So I said that I would try and connect to the system and check the program and history to see if there was a problem.
I tried to connect later and the panel would not pick up. So I called him direct to see if he could help with the connect. That is when he informed me that he no longer has a landline. He has VONAGE *&^&^%*#. So I said well I will have to come out next week and see what is going on and come up with some other options for the monitoring.
Today I called and said that I would have the time today to stop out and check the system. He says he will be home and it would be ok.
Then he says. Is there going to be a charge for this????????
When I said YES!! Well we haven't used the system in 5 years I don't see why there should be a problem. Well don't bother coming out then.
I said well if you bought a brand new car and left it sit in a garage for 5 years and didn't run it would you think it was going to start???
He says Yes I would think so.
I said well it won't since the battery is dead and the gas has turned to sludge and the tires are dry rotted.
What is it with some people?????
I wrote this for a couple of reasons. First: To get it out of my system. Second: For all the alarm guys here to read, smile, and shake there heads. Third: For those home owners that come here and hopefully will have a little better understanding of REALITY.
Ok, vent over. You may now return to your regular scheduled program.