21ip not saving codes...

May 28, 2010 5 Replies

I have to go look at a 21ip tomorrow. According to the customer that last



5-6 codes they entered (above user 32) seem to enter properly, but then do not work.

Suggestions? They claim they work when they test them right away, but 20-30 minutes later they don't work.



By default any user above 32 is set for partition 2 access, it sounds like they need to change each to partition 1. Codes just don't stop working like they claim

Master Code + 8 + User + # + 3 + 0 + Partition + #

(You'd think they'd make that simpler)

Only other possibility is they are setting them up as babysitter codes which won't work if a different code armed beforehand but I doubt that's the case.

Thanks Mark. Sounds like the ticket.

Damn, I was hoping it was something convoluted and almost impossible to solve without a bios update :)

Next time I get to beta test a DSC panel I'll call you. LOL.

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