We upgraded our Modular ICS to 7.1 last weekend. Since then, the second channel on the mailbox ports switches by itself from "STK1" to unassigned and back. When it is unassigned, we can't send calls to mail boxes.
Now for the really weird part. Our T7316e phones seem to find a working channel, our other phones (T7316, M7324, M7310, and M7208) can't. It is StartTalk 2.0.
Any ideas?
Don't know if this is true, I have been told that even a NAM is not compatible with 7.1....
KenW
Found this
Startalk Flash 2.1 or higher, NAM 4.1 or higher, Call Pilot 100 & 150 are compatible with Compact ICS 7.1 Software.
KenW
Thanks, I know we have a refurbished 2.0 flash card. Will start looking for 2.1.
Okay, put in a 2.1 card - same behavior.
The second channel on the mailbox ports switches by itself from "STK1" to unassigned and back. When it is unassigned, we can't send calls to mail boxes. Our T7316e phones seem to find a working channel, our other phones (T7316, M7324, M7310, and M7208) can't.
At a loss now.
Maybe what I was told at work is correct. That 7.1 will only work with call pilot. I helped upgrade a MICS to 7.1 tonight and a call pilot 150. We canned the NAM. I normally only see a system after it has been upgraded/installed, but my boss and the customer wanted me there.
KenW
Have to go back to the customer tomorrow. Will ask the other tech, who should know the answer. He had to upgrade the cartridge from v 1.0 to 3.0 because of problems with 7.1 on v 1.0 but don't if it had anything to do with voice mail.
KenW
If you send me your email address, I just got an .xls office excel file from Nortel Tech Support of the compatible 7.1 equipment. Remove all &
w&2&b&d&p@com&cast.&net
KenW
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