Does anyone know how to set up an "emergency" voice notification for Symposium? I am trying to figure out how to temporarily modify the initial messages that our customers would hear if we had a major problem (i.e. We are working on the network and are aware there are slowness problems... etc.). I am not having any luck figure out how to set this up or make it a option for us to use.
We currently have a menu that is played for our callers. I would still like for that menu to play, but before playing I would like a temporary announcement that we could record on the fly. I found a emergency indicator, but that disabled everything with Symposium and made it so that no calls came into us.
Looking for any help or direction on how to set this up.