I have a user that cannot open their Callpilot client. The server is responding with the following error message...
"User does not have desktop capability. Please contact your administrator."
I don't know if this is a licensing issue or what. There is no reference to this error message that I can find anywhere. Below is a capture of the TCP stream between the client and the server.
Any help would be much appreciated.
= Callpilot Server
< = Callpilot Client
* OK insurorsoftn.localdomain CallPilot IMAP4rev1 v36.00.49.22 server ready.
< 00000000 CAPABILITY
* CAPABILITY IMAP4REV1 X_CALLPILOT_ENTERPRISE_EDGE IDLE
00000000 OK CAPABILITY completed
< 00000001 AUTHENTICATE X_NORTEL_HMAC_MD5
* NO [ALERT]  User does not have desktop capability. Please contact
00000001 NO Authentication failure
< 00000002 AUTHENTICATE X_NORTEL_HMAC_MD5
[ALERT]  Invalid mailbox number/password.
> 00000002 NO Authentication failure
< 00000003 LOGOUT
* BAD Missing command
> * BYE insurorsoftn.localdomain IMAP4rev1 server terminating connection.
> 00000003 OK LOGOUT completed