I have a user that cannot open their Callpilot client. The server is responding with the following error message...
"User does not have desktop capability. Please contact your administrator."
I don't know if this is a licensing issue or what. There is no reference to this error message that I can find anywhere. Below is a capture of the TCP stream between the client and the server.
Any help would be much appreciated.
Thanks, Terry
= Callpilot Server< = Callpilot Client
* OK insurorsoftn.localdomain CallPilot IMAP4rev1 v36.00.49.22 server ready.< 00000000 CAPABILITY
* CAPABILITY IMAP4REV1 X_CALLPILOT_ENTERPRISE_EDGE IDLE
AUTH=X_NORTEL_HMAC_MD5 X_NORTEL_SWITCH_NORSTAR
00000000 OK CAPABILITY completed< 00000001 AUTHENTICATE X_NORTEL_HMAC_MD5
+ PDNhNmEuNDIyZjI4YWNAaW5zdXJvcnNvZnRuLmxvY2FsZG9tYT4=< MzE2IEM4RkM0MEQ3QThCMDZFNEZBNTI1MzMyMzU2N0ZFQTAw
* NO [ALERT] [4] User does not have desktop capability. Please contact
your administrator.
00000001 NO Authentication failure< 00000002 AUTHENTICATE X_NORTEL_HMAC_MD5
+ PDNhODEuNDIyZjI4YjNAaW5zdXJvcnNvZnRuLmxvY2FsZG9tYT4=< *
*NO
< *
[ALERT] [2] Invalid mailbox number/password.< 00000003 LOGOUT
> 00000002 NO Authentication failure
* BAD Missing command
> * BYE insurorsoftn.localdomain IMAP4rev1 server terminating connection.
> 00000003 OK LOGOUT completed