I have a site with an Option 11C (SITE B) tied back to a Option 81C (SITE A). Site A is where the voicemail resides.
If a call goes to a phone at site B and the person doesn't answer the the FDN works correctly and the call goes to voicemail. However, if the person is busy on the phone, the call will not go to the persons voicemail.
Instead it will go to voicemail and ask for you PASSWORD. I wasn't sure of what number was being sent to VM, so I tried my password and it worked. So the calling number internally is being sent to voicemail. However, this is happening to external calls too, but they are routing to another extension.
Any ideas where to begin looking... This user only has one DN on key 0. People with two DN's seem not to have the issue, but this problem just started recently so I do not want to have to add DNs.
DES RRPS TN 007 0 00 10 TYPE 3903 CDEN 8D CUST 0 FDN 6000 TGAR 2 LDN NO NCOS 3 SGRP 0 RNPG 81 SCI 0 SSU LNRS 32 XLST SCPW 1 CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLA CRPD STSA MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1 POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD LLCN MCTD CLBD AUTU GPUA DPUA DNDD CFXA ARHA FITD CLTD ASCD CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHA DDGA NAMA DRDD EXR0 USRA ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG RCO 0 HUNT 6000 LHK 0 LPK 1 PLEV 02 AST IAPG 0 AACS NO ITNA NO DGRP MLWU_LANG 0 MLNG ENG DNDR 0 KEY 00 SCR 5103 0 MARP CPND NAME Donavan James XPLN 27 DISPLAY_FMT FIRST,LAST 01 DIG 15 55 R 02 ADL 31 03 ADL 31 04 05 06 07 08 09 10 11 12 13 14 15 16 MWK 6020 17 TRN 18 AO6 19 CFW 12 6020 20 RGA 21 PRK 22 RNP 23 SCU 0070 24 PRS 25 CHG 26 CPN 27 CLT 28 RLT 29 30 31 DATE 14 FEB 2005