Does anyone one if I can use an upper level contract with devices classified for lower level contracts? I would like to apply a 7 level 8x5xNBD for a device classified in 6th one.
Alex.
SMARTnet contract.
Dec 23, 2005
1 Replies
Unfortunately this can't be done. I have tried in the past with Cisco and their systems will not allow it.
You should be able to return the level 7 package for a credit and get a level 6 in it's place - returning a SMARTnet is very easy and you shouldn't have any problems with getting your supplier to do it for you.
Regards,
Martin
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