I realize this post might not belong here, but I think it's close.
Is it "normal" to have routing problems within a major ISP?
Our company has purchased a T1 line from our regional Bell company. We also have a business-class DSL connection with the same ISP.
Once I got our router configured correctly, I realized that I could not reach our DSL static IP. I called our ISP and after spending too much time trying to convince them that it was a routING problem, not a routER problem, they fixed it within 12 hours.
Then, I discovered I had the same problem going the other way -- I cannot reach servers running on our T1 static IPs from our DSL line (nor from my DSL line at home with the same ISP). A traceroute from
So, to the pro's out there, is this typical, or should I be worried? I'm not a network admin, so I really don't know. However, I have a service contract with Cisco, and one of their techs helped me with the config and agrees that the problem is with the ISP.
Thanks for your input.