I recently woke up finding my cable modem would not show "online" and no combination of power off/on would resolve the problem. I called comcast.. they tried to run their modem diagnostics with no results. They said they had to send a tech. Sort of what I expected.... but they said a day SEVEN DAYS away!! This is unacceptable! I went over to Circuit city and bought a $35 new cable modem and called them back to configure it.... still no joy. The problem was in the cable but most certainly not on my property. I have all new cable installed (the heavy stuff) on a 'home run' directly to my modem!
No amount of cajoling would move them from their 7 day scenario. I figured I would have to pester them every day until it got fixed. The next day I went to my computer room and .. guess what... my modem was online! I called them to find out why.. they had marked my call complete but did not bother to call me that they had received a number of other calls in a pattern and it had led them to repair the problem.
This scenario really upsets me when I consider what I pay for access to a public property. Service when they feel like it and total lack of personal services or even common curtesy.