Help! Wireless connection problem

Nov 07, 2004 4 Replies

The Hardware ============ Windows XP Pro, SP 2 Linksys BEFW11S4 Wireless-B router Motorola SB5120 Cable Modem Cox cable Broadband service D-Link Air DWL-520 Wireless PCI Adapter


The Network Setup =========== Simple. Cable signal into cable modem, cable modem into wireles router. Signal gets sent to one computer. Working like this for months, no problem.


Quick background ================ Connection was a flakey lately, called Cox and they came out to take a look. When they came, everything was working great as they were able to observe. The decided for good measure to switch out the modem for a new, more robust modem. I was fine with that. We put it in. The modem is provisioned, set up no problems.



The Problem: =========== No Internet connectivity. Modem is operating normally. All status lights look great. The router is working great. I can bring up the admin screen no problem. But, no Internet connection. Cox tech was here 2 hours and finally left with no resolution. Things we tried: Replaced cable from modem to router. Hardware reset the router. renew / release.. etc. Deletion and re-creation of wireless connections Did the old routine of turning off the router, modem, powering back up, re-booting, etc. a jillion times and in different variations. No help. It's like the router cannot talk to the modem. I can talk to the router, but that's it. The only thing I can think of is that my "old" linksys router is not compatible with the modem, although I wouldn't think so??



Any help or ideas? Quite a frustrating day!



Jeff



Try connecting directly to the modem, without the router. Also, it's Cox's problem if they're supplying the modem. Have them bring out a notebook computer to demonstrate that the modem is functional. If they can't get it going, using their gear, it's their problem, no excuses.

Problem solved.. I downloaded and installed the latest firmware for the linksys router and got it working. Hope this will save someone trouble in the future.

Jeff

yeah i was having the same problem suspected i needed new firmware to

match the new modem.. thanks for confirming now i can use my wireless

connection as well.

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