Greetings,
have bcm400 + 100e extansion. Software BCM 3.7 and CallPilot. We try to use Call Detail Reporting tool(CDR) and Reporting For Call Center(CCR). Our step to work with CDR is:
- Adding user to CDR group
- Set BCM address in CDR then appear message Access Denied. Whats problem? Also we connect to domain, but it didn't help.
Our step to work with CCR is:
- Set password in CallPilot in configuration box for Call Center
- Install CCR
- Launch CCR, typing 127.0.0.1/ccr/
- Local authorization is OK
- Set BCM IP address
- Specify CCR password (by default is CCRS)
- Appear windows where we can see progress of importing of calls. (Only current time is changing)
- Enable loging (Logs are saving and we can read it... information about skillsets, DN, lenght of calls are present)
- Opening MySQL with phpMyAdmin (authorization complete OK, a lot of select anf update queries making, but skillsets and DNs are not imported)
We try to solve it:
- Install on another computer (Windows XP SP2 and Windows XP)
- Disabling firewall
- Grand CCRS user root access for database CCRS
Mistery: MySQL database connected to CCRS program throu ODBC, in driver present "test connection" tool - authorization is BAD, with all passwords including MySQL root password (CCRS user has strange password, without encryption)
Thanks for help, will help to you as can ps - sorry for my terrible english, hope you understand something =)