I have a CICS 7.0 with Call Pilot. The system is set up with the AA to answer immediately on lines 2 throgh 4 and after 4 rings on line 1.
The caller id is not passing through when the AA sends the call to the extension. Is this by design? Is there a way to set it up so the CLID passed through?
The CLID works when the AA does not pick up. When I press Feature*811 when a call is transfered from the AA, it just shows which internal telephone line it is coming from - meaning it shows the words - LINE 2
- on the display.
Any help would be huge! Thank you!