Toshiba 62" DLP TV / bad lamps -- bad customer service
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Posted by on June 14, 2006, 8:04 pm
Please log in for more thread options I like the hdtv picture overall. Beware Toshiba, however. The lamp life was too short. When I ordered a $199.95 replacement and paid extra for 2 day shipping, the lamp didn't come for a week. When I called Toshiba, they explained that I ordered after 2:00 p.m. on a Friday, and they don't ship on the weekend. When I explained that this still didn't explain why 2 day shipping took a week, they explained that "address verification" took some time and that I received it 2 days after they finally shipped it. The bottom line is: 1) the lamp life is short; 2) the replacement cost is expensive; 3) you will be without your tv for a week even when you pay for faster shipping; and 4) Toshiba customer service is poor. | ||||||||||
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