I bought something for $5 with a $5 rebate from Office Max. Months later I get paperwork from the rebate people saying that I hadn't included some essential thing. Since I had my copy showing that indeed I HAD included the essential thing I took the letter and my copies to the Office Max store where I'd purchased the thing. The manager said he'd straighten it out, called the head office, sacrificed a chicken, whatever. I should go home, sit tight and wait for the check.
A month or so later nothing had happened. I went back to the store and demanded that the store give me the rebate since it was obvious that the rebate people weren't going to do it. As we discussed the problem my voice got louder and louder, arousing the interest of other customers.
The manager suggested that perhaps he could give me a $5 gift certificate. I told him that that would be acceptable only if he then redeemed the certificate for cash on the spot. After a certain amount of hemming and hawing that's exactly what he did.
Since we have to go somewhere on our bicycle rides, Office Max was as good a destination as anything else -- no trouble at all, in fact, since it was easier than our regular bike ride.
Don't take no for an answer. Make waves. Sometimes it works.