Help with email problem

Just a guess, but you're setting it up to use Charter as the SMTP server, but at the moment you're on Knology rather than Charter.

Real example: If you were setting it up to use Comcast for SMTP but you were not physically on the Comcast network, it wouldn't work, just like it's not working for you now. That's because Comcast requires its customers to use (secure) Port 587 for off-network access. Port 25 is blocked. Maybe Charter is similar.

The other thing that comes to mind is some ISP's require you to authenticate before using SMTP, but I'd try changing the port first.

Also check OE's error log for more clues.

The idea of using knology to access Charter has been brought up as a possible cause of the problem, but does this problem happen at all the wifi spots around town? I don't know! Mike

Meanwhile, at the alt.internet.wireless Job Justification Hearings, amdx chose the tried and tested strategy of:

This sounds like it could be a symptom of a very large email in the outbox. If you saturate the upstream by trying to send a very large email, all inbound traffic will be slowed down.

Probably not, usually (test) in the subject line and (hytf) as the text. Sometimes I use (test 2) in the subject line. Thanks, Mike

I will ask the obvious.

I helped my neighbour who had a problem with similar symptoms. It turned out that there was a huge file sitting on the ISP's mail server and it was large enough to use most of the allocated space for his account. We accessed the account through his web browser and deleted the file and all returned to normal.

That's not the problem, webmail works fine nothing in the inbox or outbox unless I send one to it or from it. Thanks, Mike

Downloaded Seamonkey and had the same problem.

With the smtp.knology.net address it still will not send email. But to complicate things it receives mail fast, doesn't spend

when you authenticate using the user name are you using just the shorthand user name or the full/actual name@domain? on earthlink/with linux email/the smtpauth server i have to use the fully qualified name (not just the user name) or it takes forever to send... sorry, don't use oe nor charter, but thats my guess for the day, (doesn't hurt putting it in) hope that helps....

I have just run a check against smtp.charter.net and it reports it as not being an "open relay"

Note that it says you must connect from a Charter IP

Ok, I signed her up for a new Lavabit email address. I set this up it outlook express and I have exactly the same result. I'm going to call Knology and see if they could be the holdup on Charter. Thanks, Mike

I called Knology and explained the problem, George (sure sounded female) told me to put knology in as the smtp address and uncheck all authentication boxes. Use the standard ports and tada, it works!! I only spent 4 or 5 days and hours poking around. Thanks Everybody