Re: Comp/Telephony Integration w/Definity G3si

I need to provide a pop-up screen of the inbound ANI for our sales call
> center folks on a legacy application.
ASAI link are used to deliver the ANI/CLID to applications. ASAI
interfaces to the G3 through a MAPD card and typically connects to a
Computer Telephone Integration (CTI) server. There are quite a number of
different software packages that can connect to ASAI. For instance, Avaya
has CVLAN/TSAPI and Envox has CT Connect (previously Intel NetMerge).
The ASAI link doesn't give you access to a "table" on the Definity.
Instead, it sends a messages with information about a call when certain
events (e.g., a call being offered to an agent) occur.
Hope this helps.
Mike
Reply to
Mike Blake-Knox
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