> center folks on a legacy application.
interfaces to the G3 through a MAPD card and typically connects to a
Computer Telephone Integration (CTI) server. There are quite a number of
different software packages that can connect to ASAI. For instance, Avaya
has CVLAN/TSAPI and Envox has CT Connect (previously Intel NetMerge).
The ASAI link doesn't give you access to a "table" on the Definity.
Instead, it sends a messages with information about a call when certain
events (e.g., a call being offered to an agent) occur.
Hope this helps.