hi,
i am stuck up with my CTI implementation project as to how to monitor multiple ACD queue's either using Ctconnect activeX ocx or can i implement this requirement using CtConnect API's if any ??
is there anyway i can achieve monitoring "hold" and "transfer" events from switch in ctconnect ??? if so how can i achieve this feature.
any help is greatly appreciated. !!
please help.
thank you ravi
We are getting notification of both hold (tp_suspended) and transfer (transferred) events. To get them we assign a channel to the agent and and monitor for events.
Mike
We are getting notification of both hold (tp_suspended) and transfer (transferred) events. To get them we assign a channel to the agent and and monitor for events.
Mike
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