Hi, I hope this is the right group. I work for a very small company and inherited the job of administering the phone system. I do work in I.T, but I am pretty new to the telecom side. We have a Definity 1 switch I'm pretty sure, which I manage through this Avaya site administration software. I know how to add stations..but we ran out of existing numbers a bit ago and I ordered some new D.I.D numbers from SBC. Unfortunately they were out of numbers that started wtih the same prefix as the existing ones. So I need to figure out how to get the new prefix (let's call it 352) into our system. Anyone have any ideas? Is this a complicated thing or just a matter of a setting on a screen?
Any help would be appreciated.