This is getting obscene. Verizon did it to me again.
As I wrote before, MegaPath abandoned service to my town while I was on vacation. I got home to find that my DSL service had been disconnected.
There is another part of the story: I have been using Google Voice for my phone calls for a long time, because my son was running up hundred-dollar-plus phone bills calling everyone he knows every day. He assumed that I would pay the bill and do nothing - proof that youth _is_ wasted on the young - but I placed "no toll" restrictions on the line and relied on Google to make LD phone calls.
Of course, no Internet means no Google Voice, and my wife asked me to resolve the situation so that she could use the phone. I called the Verizon "Service" representative - I'll call her Anne - and asked to have the restrictions removed. She told me it would happen within the hour.
After that, Anne told me that there was a pending order to remove Speakeasy DSL, and she sold me the second tier of Verizon's DSL service, with a scheduled start date of 2/23.
Two hours later, at 4:30 PM on a Friday before a long weekend, the toll restrictions were still there. I called Verizon's number again. The man I spoke to said, again and again and again, that he wouldn't "yes me to death" at the same time he was trying to "maybe" me to death. He said the order to remove the toll restictions had been created _after_ the DSl order, and that meant it had been due-dated2/21, but that he would talk to the order bureau to try to get it changed back to the date I had been guaranteed. The order bureau, he told me, closes at Six PM: I suspect that was also the time when his shift ended. The toll restrictions are still in place.
I know what happened: Anne was eager to lock in her commission for a DSL sale before she left for whatever cave she calls home, so she broke her promise, lied to me, and left the first thing I had asked for as "last" on her to-do list. This is what passes for "service" from Verizon now, and I urge all my readers to switch to other companies.
Feel free to mention my name.