Websites Vary Prices, Deals Based on Users' Information
By JENNIFER VALENTINO-DEVRIES, JEREMY SINGER-VINE and ASHKAN SOLTANI December 24, 2012
It was the same Swingline stapler, on the same Staples.com website. But for Kim Wamble, the price was $15.79, while the price on Trude Frizzell's screen, just a few miles away, was $14.29.
A key difference: where Staples seemed to think they were located.
A Wall Street Journal investigation found that the Staples Inc. website displays different prices to people after estimating their locations. More than that, Staples appeared to consider the person's distance from a rival brick-and-mortar store, either OfficeMax Inc. or Office Depot Inc. If rival stores were within 20 miles or so, Staples.com usually showed a discounted price.
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It may be that the best online deals are to be had while standing in the parking lot of a discount store in an economically depressed area of a city in the rustbelt.
Or, perhaps, to have an app that makes online stores /think/ you're their. Let the games begin!
Bill Horne Moderator