Should Bright House, Verizon customers worry about service? [telecom]

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William R. Levesque, Times Staff Writer

What happens when two cable TV companies ranked as having superior customer service are taken over by firms whose record of keeping consumers smiling is inferior and, according to some, wretchedly so?

If you currently get your Internet or cable from Bright House Networks or Verizon FIOS, you may soon find out.

Charter Communications announced last month it plans a merger with Bright House and Time Warner Cable, a combination Charter's chief boasted will lead to improved service. Earlier this year, Frontier Communications said it was buying the regional Internet and cable TV assets of Verizon FIOS, including Verizon's Florida business.