Vonage, or even the VOIP environment are not unique here; for several
> years some of the largest carriers have experienced outages during
> some of their busiest periods due to scheduling non-emergency software
> loads and upgrades during peak periods ... what idiocy!
> Is common sense a thing of the past for some people, or is the belief
> in performing quality work a thing of the past for some people ... or > both?
Personally, I do most of the maintenance work on my servers during "peak hours"
Why? Well, two reasons:
1) My system is redundant enough that users don't notice the outage.
2) If something blows up and I need assistance (usually in the form of a hardware failure in a remote data center), I can get that support during the day. At night it's hit and miss.