T wrote in :
[ story about dell support woes ]
There ought to be some sort of vetting process for I.T. folks to get
> past those damned support scripts.
With Dell there is an option (at least in the Netherlands). A company can send one (or more) of their support people on a special Dell course (and pay for the privilege), after which those support people will have access to second-line support at Dell. Regular freshen-up courses are needed for new models of hardware and other changes.
A company needs to have an awful lot of Dell hardware for this to be interesting.
Koos
Koos van den Hout, PGP keyid DSS/1024 0xF0D7C263 via keyservers snipped-for-privacy@kzdoos.xsall.nl or RSA/1024 0xCA845CB5 -?) Fax +31-30-2817051 Visit the site about books with reviews /\\\\
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