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I believe that using 311 as the telephone access code for the
> centralized request line is not a good idea in 2006. 311 works only if
> all callers in the city can reach it -- if it's ''routable," in
> telecom industry lingo.
This is nonsense. 311 is used in some of the most competitive telephone markets in the country, including New York City -- and customers of all carriers can reach it just fine.
Thor Lancelot Simon snipped-for-privacy@rek.tjls.com
"We cannot usually in social life pursue a single value or a single moral aim, untroubled by the need to compromise with others." - H.L.A. Hart